Frequently asked questions

Fill in the form on the home page or the account page with your name, email and phone number. It takes about a minute. After that, your account manager contacts you to explain the next steps and help you with verification.

A valid photo ID, proof of your address, a mobile phone and, from $250, funds to deposit. If you want to connect an exchange you will also need an account there. Your account manager can guide you through each item.

No. The platform is built for people without a trading background. It does not mean that there is no risk, so use only money you can afford to lose.

Yes. The website and the dashboard are designed to work in a mobile browser, and you can pause strategies, review reports and read alerts from your phone.

There is no monthly platform fee. A trading commission of up to 0.58% per transaction and a currency conversion fee of up to 1.50% may apply, and they are shown before you confirm anything. The full list is on the fees page.

The fees page contains the core fees, additional costs and deposit and withdrawal conditions in tables. Your account also shows the cost of each trade before you confirm it.

No. Results depend on the market and on your settings, and past results do not predict future ones. Losses are possible, including the loss of your whole deposit.

It monitors markets continuously, analyses price patterns using probability-based models and places trades according to the strategies you have chosen. You set limits and can pause at any time.

Yes. You can switch individual strategies and notification types on or off, choose which pairs to follow and set how much each strategy may use.

You choose the events you want to hear about, such as a strategy pausing, a position closing or a login from a new device. Alerts are sent by email, and in your dashboard.

They are sets of rules for when to open and close positions. Some are ready-made by experienced traders, and you can also adjust parameters to build your own.

Yes. Digital assets and shares can fall quickly, and you may lose some or all of the amount you invested. Read the risk disclosure before depositing.

The platform includes protective mechanisms that can pause trading when conditions become unusually unstable. They are designed to limit exposure, but they do not eliminate loss or guarantee that capital is preserved.

With two-factor sign-in, encrypted connections, login alerts, session control and limited API keys. The security page describes all nine protections.

Funds used for trading remain in your exchange account or with the payment provider you used. We do not ask for withdrawal rights on your API key.

Use the lock option in your security settings, or email support immediately. We will lock the account, end all sessions and review activity with you.

By the contact form, by email, or by phoning your account manager. Support is available every day, and replies to email normally arrive within one working hour.

Pause the strategy, then contact your manager. Most settings can be corrected immediately, and your manager can walk you through the correct configuration.

Every position has an explanation, and reports include a glossary. If it is still unclear, ask your manager. Nobody expects you to know trading jargon.