Contact Dromela

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Our team aims to give every user quick, friendly and knowledgeable support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer your questions, explain features and help you solve any problem, day or night.

Fill in the form and tell us how we can help. A member of the support team will review your request and reply as soon as possible, usually within one working hour.

Our Canberra office

  • AddressLevel 12, 60 Marcus Clarke Street, Canberra ACT 2601, Australia
  • Office hoursMonday to Friday, 9:00 to 17:30 AEST (excluding public holidays)
  • Call centreEvery day, 24 hours (account managers and callback requests)
  • Typical wait for a replyEmail and form requests are usually within one working hour.

Who answers, and what they can help with

Requests go to the Client Support & Compliance department. These are the topics it handles every day.

Account and setup

Activation, profile details, two-factor sign-in and connecting an exchange by API key.

Deposits and withdrawals

Choosing a payment method, tracking a transfer and understanding verification checks.

Using the platform

Strategy settings, notifications, reports and what a particular figure on your dashboard means.

Security concerns

Suspicious emails, unexpected login alerts or anything that makes you doubt a message. See also the fraud warning.